FAQs


Find answers to frequently asked questions by clicking on a topic below. If you can't find an answer to your question, please email enquiries@standards.co.nz and we'll be happy to help.

General

Searching for Standards, changing your details, importing or exporting goods, hours of business, Standards archives, terminology…

Technical questions about Standards content

Clarification on content, technical enquiries, finding out when Standards are being updated, how to see if Standards are cited…

Copyright and Standards

Watermarks, why Standards are protected by copyright, how to get permission…

Purchasing overseas Standards

How to order overseas Standards, which overseas Standards you can buy and search on our website…

Ordering and fulfilment

How to order online, what to do if your order hasn't arrived, problems with orders…

Webshop/Technical questions

Opening PDFs, problems opening PDFs…

Payment and invoicing

How to pay online, direct credits, online banking payments, how to get a copy of an invoice, paying by cheque…

Discounts

Ordering more than one copy, ordering in bulk, student discounts…

Product options

Options for multiple copies or multiple access to Standards, keeping up to date with Standards

Certification

How to get products tested to a particular Standard

Online Library

What is the Online Library, how much does it cost, how to sign up, usernames and passwords…

Asset Plus

What is Asset Plus, how much does it cost, how to sign up…

Membership

What is Standards New Zealand's membership offer, how much does it cost, how to sign up …

Resellers

Selling copies of Standards, how to become a reseller, the benefits…

Network licences

What is a network licence, how much does it cost…