Webshop/Technical questions

Please email details including a screenshot of the issue where applicable, to enquiries@standards.co.nz or call 0800 782 632 during business hours.

Please check the junk mail folder of the nominated email address for your email receipt. Otherwise call 0800 782 632 during business hours or email enquiries@standards.co.nz and we will advise how we can help.

Please call 0800 782 632 during business hours or email details to enquiries@standards.co.nz and we will assist.

We have put the PDFs of NZS 3910 and NZS 3915 in a zip file. This is because, along with the PDFs, we've included Word schedules that you can download and print. By placing these files in a zip format we have made it a lot easier to download everything in one go. The zip file can be opened with any zip utility, for example Winzip or Stuffit.

Please contact our Online Library team for assistance – call 0800 782 632 during business hours or email onlinelibrary@standards.co.nz so we can investigate the cause of the problem.

To download a free file, you are still required to 'purchase' it using the usual shopping process for a chargeable Standard. This is because we need to keep track of who is downloading files from our website.