Ordering and fulfilment

Yes, you can place an order for hard copy and PDF Standards through our website.

Search for the Standards you need by entering a title, keyword, or Standard number in the search box on the top right-hand side of each page.  (See the Searching for Standards page for more information on search options.)

Once you have found the Standards you are looking for, add them to your shopping cart and complete your purchase.

If you can't find the Standards you are looking for please call 0800 782 632 during business hours or email enquiries@standards.co.nz.

Outside New Zealand
Phone: +64 4 498 5991
Fax: +64 4 498 5994
Email: enquiries@standards.co.nz
Mail: Standards New Zealand, Private Bag 2439, Wellington, 6140, New Zealand 

Yes. However, you will need to give us 24 hours notice as we do not hold hard copies of many Standards in stock.  A $5 (plus GST) handling charge will apply. 

Please call us as soon as possible on 0800 782 632 during business hours and we will do a track and trace through our courier company and advise you when to expect it.

Yes, you will need to contact bookshops in your area directly. Please note that not all bookshops hold Standards in stock.

Hard copy orders within New Zealand are dispatched on the same day if the order is received before 2.00pm. Otherwise, they will be dispatched on the following working day.

International orders may take up to four weeks to be delivered if the overseas Standard needs to be shipped to New Zealand. However many overseas Standards are now available through our print on demand service and can be printed within a couple of days. Delivery time depends on the location and the availability of Standards. International orders for Standards in stock are dispatched within 24 hours.

We strive for 100% customer satisfaction. If you receive a faulty or damaged Standard we will replace your order with undamaged stock once we have received the item back. Please return the document to us within 7 business days from the invoice date and we will send out a replacement.

Send to:
Standards New Zealand
Private Bag 2439
Wellington 6140

If you require the replacement urgently, please email a photo of the item showing the damage to enquiries@standards.co.nz and we will contact you to discuss replacing it.

If you have received an incorrect NZS or AS/NZS Standard, we will exchange it for the correct Standard. You will need to return the hard copy Standard in its original, saleable condition (including packaging) within 7 business days of the invoice date before we can approve a credit.

If the item has been damaged by you, or has been damaged through use, we will not be able to accept its return or offer a refund for this and you will need to pay for the correct Standard.

Send incorrect items to:
Standards New Zealand
Private Bag 2439
Wellington 6140

Note that Standards New Zealand does not issue credits for any international Standards.

PDF – Please email requests for credits on NZS and AS/NZS PDFs to enquiries@standards.co.nz as quickly as possible and within 7 business days. If your request is approved, we will confirm by return email and process the correct item. Additional charges or credits may be involved depending on price differences between the two Standards.

Note that Standards New Zealand does not issue credits for any international Standards.

We strive for 100% customer satisfaction.

Hard copy – If you are unhappy with your purchase and wish to return it for credit, you must return the goods to us (in original, saleable condition) within 7 business days of the invoice date. We will advise if the return and credit are approved on receipt of the goods.

Send to:
Standards New Zealand
Private Bag 2439
Wellington 6140

Note that Standards New Zealand does not issue credits for any international Standards.

PDF – Please email requests for credits on NZS and AS/NZS PDFs to enquiries@standards.co.nz as quickly as possible and within 7 business days of the invoice date. If your request is approved, we will confirm by return email and process the correct item. Additional charges or credits may be involved depending on price differences between the two Standards.

Note that Standards New Zealand does not issue credits for any international Standards.

To request cancellation of an order, please call 0800 782 632 during business hours or email enquiries@standards.co.nz as soon as possible.

If your order has already been despatched and you wish to request a return and credit, you will need to return it to us in original, saleable condition within 7 business days of the invoice date, at your cost. We will advise if a credit has been approved once the item is received.

Note that Standards New Zealand does not issue credits for any international Standards.

Please call 0800 782 632 during business hours or email enquiries@standards.co.nz.

The majority of New Zealand Standards are printed in book format, however there are occasions when we will include a binder as part of the purchase offer.

If you feel that the Standard you have received is not satisfactory, please call 0800 782 632 during business hours or email the details to enquiries@standards.co.nz. We will endeavour to replace the copy you have.

You can become a reseller of Standards which will allow you to purchase Standards on behalf of a third party (for example, members of an industry organisation or customers of a business). Please call 0800 782 632 during business hours or email enquiries@standards.co.nz for more information about becoming a reseller.

You do not need to be a member of Standards New Zealand to purchase Standards but any purchases will cost the full retail price. We accept credit card, cheque, or bank deposit as forms of payment.

To pay by bank deposit choose to 'pay by post'. Your order will be held as a quote and you will be assigned a customer number and reference number.

Our bank account details are:
Bank: Bank of New Zealand
Account number: 02 0560 0452689 00

Please ensure that you quote your customer number and reference number when you make payment.

If you would like more information about becoming a member of Standards New Zealand, please call 0800 782 632 during business hours or email your details to membership@standards.co.nz for more information. This information can also be found on our website at http://www.standards.co.nz/services/Membership.